1. Made-to-Order Production

Print Nexus offers personalized and made-to-order products. Orders may require artwork preparation, customer approval, production, quality processing, packaging, and shipment before delivery.

Production may be coordinated through a network of professional printing and production facilities across the United States.

The facility used for an order may vary based on product type, customization, production availability, destination, capacity, and other fulfillment requirements.

2. Personalized Order Workflow

3. Artwork Approval Is Required

Personalized orders requiring artwork approval remain on hold until the customer approves the final artwork.

If Print Nexus creates the artwork, up to three design versions or revision attempts are included for customer review.

4. Order Holds

An order may remain on hold while waiting for:

• Artwork approval
• Missing personalization information
• Customer clarification
• Artwork revisions
• Address clarification
• Other information necessary to fulfill the order

There is no automatic approval merely because the customer does not respond.

5. Production Time

Production time includes the period required to print, manufacture, finish, inspect, package, and prepare an order for shipment.

Production estimates are estimates and may vary based on product, customization, order volume, production capacity, holidays, supply conditions, and other operational factors.

6. Shipping Time

Shipping time begins after the product has completed production and has been transferred to the applicable shipping carrier.

Shipping estimates may vary based on destination, package type, carrier, service level, weather, holidays, transportation conditions, and other circumstances.

Unless expressly stated otherwise, shipping estimates are not guaranteed delivery dates.

7. Tracking Information

When tracking is available, tracking information may be provided through the order or shipment notification.

Tracking information may not update immediately after a package leaves the production facility. Carrier systems can require time to receive, scan, and display shipment information.

8. Multiple Shipments

Orders containing multiple products may be shipped separately when operationally necessary.

Different products may require different production processes, packaging, facilities, or shipping methods.

Receiving one package before another does not necessarily mean that the remaining portion of the order has been lost.

9. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you discover an address error.

Once an order has entered production or shipment, changes to the destination may no longer be possible.

10. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect, incomplete, outdated, or otherwise unusable address, additional shipping charges may apply if reshipment is possible.

Print Nexus is not responsible for delays or delivery failures caused by inaccurate customer-provided address information, subject to applicable law.

11. Failed Delivery & Returned Packages

Packages may be returned to the sender following failed delivery attempts, incorrect addresses, refusal, failure to collect a package, carrier restrictions, or other delivery issues.

If a returned package can be reshipped, the customer may be required to confirm the correct address and pay applicable additional shipping costs.

12. Damaged Shipments

If your package arrives damaged, please retain the packaging and contact Print Nexus as soon as reasonably possible.

Please provide photographs showing:

• The shipping box or packaging
• The shipping label
• The damaged product
• The specific damage
• Any internal packaging that may show how the damage occurred

13. Lost Shipments

If your package appears to be lost or has not arrived within a reasonable period, contact us with your order number and tracking information.

We may investigate the shipment with the applicable carrier or fulfillment provider and determine the appropriate resolution.

14. Carrier Delays

Once a package has entered the carrier network, delivery timing may be affected by circumstances outside Print Nexus's direct control.

These may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier network congestion
• Holiday volume
• Address issues
• Customs or regulatory processing
• Carrier operational problems

15. Holidays & Peak Periods

Production and delivery may take longer during major holidays, seasonal peaks, promotional events, or periods of unusually high order volume.

16. Customer Responsibilities

• Provide accurate shipping information.
• Provide complete personalization details.
• Review artwork proofs carefully.
• Approve artwork when requested.
• Respond to questions or requests for clarification.
• Monitor shipment tracking when provided.
• Report damaged or incorrect products promptly.

17. International Shipping

If international shipping is offered for a particular product, additional delivery time, customs procedures, taxes, duties, fees, or import requirements may apply.

Customers are responsible for complying with applicable import requirements and paying charges that are legally imposed on the recipient, where applicable.

18. Delivery Estimates

Any delivery estimate displayed on the website, product page, checkout, order confirmation, or customer communication should be understood as an estimate unless Print Nexus expressly identifies it as a guaranteed service.

19. Contact Us About Shipping

For shipping questions, please provide:

• Order number
• Customer name
• Shipping address
• Tracking number, if available
• Description of the issue

Contact:

Print Nexus Customer Support
Email: [INSERT SUPPORT EMAIL]