1. Introduction

This Privacy Policy describes how Print Nexus ("Print Nexus," "we," "us," or "our") handles personal information collected through our website, online store, customer communications, orders, personalized design services, and related services.

By using our website or purchasing from Print Nexus, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

This Privacy Policy applies to information collected through our online store and through communications or interactions directly associated with Print Nexus.

2. Information We Collect

Depending on how you interact with Print Nexus, we may collect different types of information.

Information You Provide Directly

• Name and contact information
• Email address
• Billing and shipping information
• Order details
• Personalization instructions
• Artwork and design files
• Images, photographs, logos, or other files you submit
• Messages and communications you send to us
• Information provided when requesting customer assistance
• Other information you voluntarily provide

Order and Transaction Information

When you place an order, information associated with the transaction may include the products purchased, quantities, personalization details, shipping information, order status, payment-related information, and communications associated with the order.

Technical and Usage Information

Depending on the technologies and services enabled on our website, we may receive information about the device and browser used to access the store, IP address, general location information, pages visited, referring pages, interactions with the website, and other technical or usage information.

3. Personalization and Artwork Information

Print Nexus offers personalized products and design services. As part of providing these services, you may submit information such as names, dates, messages, photographs, logos, graphics, artwork, and other personalization instructions.

We may use this information to prepare, review, proof, produce, and fulfill your personalized order.

Where necessary to fulfill your order, relevant artwork and personalization information may be shared with production or fulfillment service providers involved in manufacturing your product.

4. Payment Information

Payments are processed through payment providers and payment technologies made available through our eCommerce platform and applicable payment services.

Print Nexus generally does not need to directly store complete payment card information to process your order. Payment information may instead be collected and processed by the applicable payment provider according to its own privacy and security practices.

Payment providers may process information such as payment card details, billing information, transaction information, fraud-prevention signals, and other information necessary to authorize and process a transaction.

5. How We Use Personal Information

Depending on the circumstances, we may use personal information for purposes including:

• Processing and fulfilling orders
• Creating and reviewing personalized artwork
• Providing artwork proofs and obtaining approvals
• Producing personalized products
• Arranging shipping and delivery
• Providing customer service
• Responding to questions and communications
• Processing payments and transactions
• Preventing fraud and unauthorized activity
• Maintaining and improving our website
• Understanding website usage and performance
• Sending transactional communications
• Sending marketing communications where permitted and applicable
• Maintaining business and transaction records
• Complying with applicable legal obligations
• Protecting our rights, customers, website, and services

6. Order Communications

We may use your contact information to communicate with you about your order or request.

These communications may include:

• Order confirmations
• Artwork proof notifications
• Requests for missing information
• Artwork revision communications
• Artwork approval requests
• Production updates
• Shipping and tracking information
• Customer service responses
• Important service or policy notifications

Transactional communications may be necessary to provide the service you requested and may therefore continue even if you choose not to receive optional marketing communications.

7. Marketing Communications

Where permitted by applicable law, we may use contact information to provide promotional or marketing communications about Print Nexus, products, services, offers, or updates.

Where applicable, marketing emails may include an unsubscribe mechanism that allows you to stop receiving future promotional communications.

Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications concerning an order or account.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, understand website usage, provide functionality, improve performance, and support marketing or analytics activities where applicable.

Cookies may be provided by Print Nexus, Shopify, or third-party service providers whose technologies are integrated into the store.

Essential Technologies

Some cookies and similar technologies may be necessary for core store functions such as shopping-cart operation, checkout, security, session management, and other essential features.

Analytics and Marketing Technologies

Depending on the services enabled on our store and the region in which you are located, non-essential technologies may be used for analytics, advertising, personalization, or measuring marketing performance.

Where applicable law requires consent or provides an opt-out mechanism, we may provide the corresponding controls through our website or applicable privacy settings.

9. Shopify and eCommerce Services

Print Nexus operates its online store using Shopify. Shopify provides eCommerce infrastructure and related services that support functions such as storefront operation, checkout, order management, customer accounts, analytics, security, and other eCommerce capabilities.

Shopify may process personal information associated with interactions with our store in accordance with its own policies and contractual obligations.

For information about how Shopify handles personal information, please review Shopify's applicable privacy documentation.

Depending on the Shopify features, apps, and services enabled on our store, additional data processing may occur. We review our Shopify privacy settings and integrations as part of maintaining our privacy practices.

10. Service Providers and Third Parties

We may use third-party service providers to help operate our business and provide services to you.

Depending on the services used by Print Nexus, these providers may include categories such as:

• eCommerce and website hosting providers
• Payment processors
• Printing and production providers
• Order fulfillment providers
• Shipping and delivery providers
• Customer communication providers
• Email and marketing service providers
• Analytics providers
• Fraud prevention and security providers
• Technology and software providers
• Professional advisers and service providers

These providers may process information only as necessary to perform services for us, provide services to you, comply with applicable obligations, or perform other permitted functions.

11. Production and Fulfillment Providers

Because Print Nexus works with a network of professional printing and production facilities, information necessary to produce and fulfill an order may be shared with the applicable production or fulfillment provider.

Depending on the order, this information may include:

• Order details
• Product specifications
• Approved artwork
• Personalization information
• Shipping information
• Information necessary to fulfill the order

Production location may vary based on the product, customization, availability, destination, and fulfillment requirements.

12. Shipping and Delivery Providers

To deliver your order, necessary information may be shared with applicable shipping or delivery providers.

This may include your name, shipping address, order information, tracking information, and other information necessary to facilitate delivery.

13. Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal obligations
• Respond to lawful requests or legal processes
• Protect the rights, property, or safety of Print Nexus
• Protect customers or other individuals
• Investigate suspected fraud or abuse
• Prevent security incidents or unauthorized activity
• Enforce our agreements, policies, or terms
• Establish, exercise, or defend legal claims

14. Business Transfers

If Print Nexus is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of ownership, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, or other applicable obligations.

The appropriate retention period may vary depending on the type of information, the purpose for which it was collected, the nature of the relationship with you, and applicable legal requirements.

16. Information Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of internet communication can be guaranteed to be completely secure.

You should use appropriate care when selecting and submitting information through any online service.

17. Your Privacy Choices

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

Depending on applicable law, these rights may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting information about how personal information is used
• Objecting to or restricting certain processing
• Withdrawing consent where processing is based on consent
• Opting out of certain marketing communications
• Requesting a copy or portability of certain information
• Exercising other rights provided by applicable law

The availability and scope of these rights depends on the laws applicable to your location and circumstances. Some requests may be subject to legally permitted exceptions or verification requirements.

18. Verifying Privacy Requests

To protect customer information, we may need to verify the identity or authority of a person making a privacy request before completing the request.

We may request information reasonably necessary to verify the request. The information used for verification will be handled in accordance with this Privacy Policy and applicable law.

19. Marketing and Data Sharing Choices

Depending on the technologies and services enabled on our store and the laws applicable to your location, you may have choices regarding cookies, targeted advertising, analytics, marketing communications, or certain forms of data sharing.

Shopify also provides privacy and data-control tools for certain interactions with Shopify services. The availability of particular controls may depend on your location, the Shopify features enabled by the merchant, and applicable law.

Where required, Print Nexus will provide applicable consent or opt-out mechanisms.

20. International Data Processing

Print Nexus and the service providers we use may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, the transfer may be subject to applicable data protection laws and appropriate contractual, organizational, or other safeguards where required.

21. Children's Privacy

Our services are intended for customers who are legally able to use online shopping services and enter into applicable transactions.

We do not knowingly seek to collect personal information directly from children where prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that the matter can be reviewed.

22. Third-Party Websites and Services

Our website may contain links to third-party websites, services, applications, or platforms.

Third-party websites operate under their own privacy policies and terms. Print Nexus is not responsible for the privacy practices of independent third parties that are not controlled by us.

We recommend reviewing the privacy policy of any third-party service before providing personal information directly to that service.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, legal requirements, or privacy practices.

When we make changes, we will update the version published on this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

24. Effective Date

This Privacy Policy is effective as of the date it is published on the Print Nexus website and remains in effect until replaced or updated.

Last Updated: April, 2026