<p>
Print Nexus specializes in personalized and made-to-order products.
Products may be produced specifically according to the customer's
selected specifications, artwork, personalization, size, quantity,
wording, images, or other instructions.
</p>
<p>
Because personalized products are created specifically for the customer,
they are generally not treated the same way as standard, unused retail
merchandise.
</p>
<p>
Personalized products may include customer names, dates, numbers,
messages, photographs, logos, artwork, colors, or other customized
information.
</p>
<p>
Before production, Print Nexus may provide an artwork proof for customer
review and approval.
</p>
<div class="pn-warning">
<strong>Please review your artwork carefully.</strong>
Your approval confirms that the displayed design is authorized for
production.
</div>
<p>
Customers should verify spelling, names, dates, numbers, images, colors,
layout, dimensions, and other personalization details before approving
the artwork.
</p>
<p>
Customers may either submit their own finished artwork or provide an idea
or instructions for Print Nexus to create a personalized design.
</p>
<p>
When Print Nexus creates the design, up to three design versions or
revision attempts are included for customer review.
</p>
<p>
The order remains on hold while required artwork approval is pending.
There is no automatic approval solely because a customer does not
respond.
</p>
<p>
If you need to cancel a personalized order, contact Print Nexus as soon
as possible.
</p>
<p>
A cancellation request may be considered before production begins,
depending on the status of the order and whether design, preparation,
production, or other work has already been performed.
</p>
<p>
Any applicable refund may be reduced by amounts already incurred or
non-recoverable work, where permitted by applicable law.
</p>
<p>
Once final artwork has been approved, Print Nexus may begin production
based on that approval.
</p>
<p>
After production begins, cancellation, redesign, or modification may no
longer be possible.
</p>
<p>
Customers are responsible for reviewing the final artwork before
approval.
</p>
<p>
A refund or replacement may not be available when a product was produced
correctly according to artwork that the customer approved, including
customer-approved:
</p>
<ul>
<li>Spelling errors</li>
<li>Incorrect names</li>
<li>Incorrect dates</li>
<li>Incorrect numbers</li>
<li>Incorrect photographs or artwork</li>
<li>Incorrect colors or design selections</li>
<li>Incorrect customer-supplied information</li>
</ul>
<p>
If your product arrives damaged, defective, materially incorrect, or
otherwise does not conform to the approved order, contact us promptly so
we can investigate.
</p>
<div class="pn-grid">
<div class="pn-card">
<h3>Damaged</h3>
<p>
Product was damaged during shipping or arrived in unusable condition.
</p>
</div>
<div class="pn-card">
<h3>Defective</h3>
<p>
Product contains a material production or manufacturing defect.
</p>
</div>
<div class="pn-card">
<h3>Incorrect</h3>
<p>
Product materially differs from the product or approved artwork that
was ordered.
</p>
</div>
</div>
<p>
To help us investigate a claim, please provide:
</p>
<ul>
<li>Your order number</li>
<li>Name used for the order</li>
<li>Description of the problem</li>
<li>Photographs of the product</li>
<li>Photographs of the packaging when applicable</li>
<li>Photographs showing the specific defect or damage</li>
<li>Any relevant tracking information</li>
</ul>
<p>
We may request additional information where reasonably necessary to
determine the appropriate resolution.
</p>
<p>
If a qualifying production error, material defect, incorrect product, or
qualifying shipping damage is confirmed, Print Nexus may provide a
replacement or reprint.
</p>
<p>
Where appropriate, we may instead issue a refund or other remedy permitted
by applicable law.
</p>
<p>
Do not send a product back to Print Nexus without contacting us first.
</p>
<p>
Some issues may be resolved through photographs and order information
without requiring a physical return.
</p>
<p>
If a return is required, Print Nexus will provide the applicable return
instructions.
</p>
<p>
Unless otherwise required by applicable law, personalized and made-to-
order products are generally not eligible for return solely because the
customer changed their mind or no longer wants the product.
</p>
<p>
This does not limit any rights a customer may have under applicable
consumer-protection law for defective, damaged, misdescribed, or otherwise
qualifying products.
</p>
<p>
Customers are responsible for providing accurate and complete shipping
information.
</p>
<p>
If an order is returned because of an incorrect or incomplete address
provided by the customer, additional shipping charges may apply if
reshipment is available.
</p>
<p>
If a refund is approved, it will generally be returned to the original
payment method used for the order.
</p>
<p>
After Print Nexus processes a refund, the time required for the funds to
appear may depend on the payment provider, card issuer, bank, or other
financial institution.
</p>
<p>
Subject to applicable law, a refund may not be available for:
</p>
<ul>
<li>Customer-approved artwork containing an error.</li>
<li>Customer-submitted artwork containing an error that was reproduced correctly.</li>
<li>Change of mind after production has started.</li>
<li>Incorrect customer-selected specifications.</li>
<li>Incorrect shipping information supplied by the customer.</li>
<li>Failure to respond to an artwork approval request.</li>
<li>Minor variations that are reasonably inherent in printing or manufacturing.</li>
<li>Normal differences between on-screen colors and physical printed colors.</li>
</ul>
<p>
Nothing in this policy is intended to exclude, restrict, or replace any
consumer rights or remedies that cannot legally be excluded or limited
under applicable law.
</p>
<p>
For return, replacement, or refund requests, contact:
</p>
<p>
<strong>Print Nexus Customer Support</strong><br>
Email: [INSERT SUPPORT EMAIL]<br>
Website: printnexus.us
</p>
<p>
Please include your order number and a clear description of the issue.
</p>
